In an emergency
Life-threatening emergency: call 112
Call 112Call 112 immediately if a life could be in danger – for example with unconsciousness, difficulty breathing, severe chest pain, sudden weakness or slurred speech, serious injuries or heavy bleeding. If in doubt, call. The dispatcher decides what is needed.
Important phone numbers
Tap a number to call it directly.
- 112 call
Ambulance and fire brigade
For life-threatening emergencies, heart attack, stroke, or serious accidents.
- 116 117 call
Medical on-call service
When the practice is closed and it is not a 112 emergency.
- 0211 66 66 60 call
Dental emergency service Düsseldorf
Outside regular opening hours.
- 0800 00 22 833 call
Pharmacy emergency service
Free of charge from a landline. From a mobile: 22 8 33.
- 0228 19240 call
Poison control Bonn
For poisoning, available around the clock.
- 0800 111 0 111 call
Crisis helpline
Free of charge, anonymous, available around the clock.
Which number is the right one?
It could be life-threatening: 112
Ambulance and fire brigade. Stay on the phone and answer the dispatcher’s questions. They end the call, not you.
The practice is closed, but it cannot wait until tomorrow: 116 117
The medical on-call service helps in the evening, at night, on weekends and on public holidays – by phone, at an out-of-hours practice, or with a home visit.
You need medication and the pharmacies are closed
The pharmacy emergency service tells you which pharmacy near you is on duty. In Düsseldorf, the duty pharmacy changes every day.
Toothache outside of opening hours
The dental emergency service is available in the evening and on weekends and connects you to the practice on duty.
Someone has swallowed something poisonous
Poison control gives advice around the clock. Have ready what was taken, how much and when. If someone is unconscious or struggling to breathe, call 112 first.
You are struggling emotionally
The crisis helpline listens – free of charge, anonymous, and available day and night. You do not have to give your name.
What to have ready when you call
- Where did it happen? Street, house number, district, and the floor if possible.
- What happened? In one short sentence.
- How many people are affected?
- What symptoms are there?
- Your name and a phone number in case of follow-up questions.
This page does not replace medical help
healthydus does not give medical information or assess your symptoms. For health questions, always contact a doctor or one of the numbers listed above.